Airport Cleaning Team Member - Trolley Driving

There are a number of upcoming roles within Terminals and Landside for Airport Cleaning Team Members – Trolley Driving.

The primary focus of the Airport Cleaning Team Member – Trolley Driving will manage and ensure appropriate Dublin Airport facilities are available, that all airport functions are operating to a high level and will provide passengers with the appropriate information and assistance whilst adhering to Airport standards.

Successful candidates will report directly to the Service Delivery Team Leaders.  Team members will embrace the role, becoming the ‘face of Dublin Airport’ to convey a professional, helpful, friendly attitude and service to all Dublin Airport users.

Team members will rotate between duties on a roster basis and will operate cross-terminal and campus wide.  Tasks are allocated based on demand, and team members will be required to be agile and move from areas / tasks, as directed by on-shift supervision, responding to any changes in the plan during a shift.

These roles are shift based roles and will provide 24/7 coverage throughout the airport.

• Previous front-line experience with a strong customer service focus and ability to deal with all parties on a professional basis.
• Strong customer orientation & ability to make customer centric decisions.
• Flexibility to carry out duties beyond assigned tasks in response to customer / stakeholder / operational needs as they arise.
• Ability to work calmly and effectively under pressure.
• Confidence to promote innovative solutions.
• Strong team-working skills.
• Seeks ownership, responsibility and displays initiative in approach to work.
• Excellent communication skills.
• Strong attention to detail.
• C skills (intermediate level) – desirable.
• Committed to daa values.
• Driving License Essential
• BE Driving Licence Desirable (Training Provided)
• Committed to daa Values

• →Collection of trolleys including Long- and Short-Term Car Parks and all Campus areas for replenishment to baggage halls ensuring trolley numbers are kept in line with recognised KPIs.
• →Trolley management by keeping Landside areas free of passenger trolleys and replenishing trolley bays within areas.
• →Loading/Unloading of Lifts and Airlocks (if required), reporting any issues or incidents with these services as a priority.
• →Complete vehicle, equipment and system checks as required
• →To operate vehicles and equipment in a safe manner across campus (training provided).
• →Management of Trolley stock including damaged or broken trolleys taken out of service for repair
• →Complete all required records and documentation and ensure there are clear logs of all completed tasks.
• →Strong focus on meeting customer and stakeholder needs with concern beyond own area and for quality end-to-end passenger experience, ensuring safety and comfort is of the highest concern.
• →Provide a visible and proactive presence to enhance passenger experience at Dublin Airport. Utilising Dublin Airport information systems e.g., DublinAirport.com, flight information, airport services information and ground transport information to deliver an excellent and consistent product.
• →Deliver high quality performance to achieve set KPIs and targets and specified quality standards and processes (e.g. SQMs). Achieve this through the use of available and new technology to enhance and track airport performance.
• →Actively engage with the Company’s performance management system / feedback discussions regarding individual performance.
• →Identify and deliver improvement initiatives and other potential process improvements.
• →Ensure emergency response procedures are implemented in the event of an airport emergency or unplanned event (e.g. mass cancellation plan; adverse weather events; security alerts, fire safety marshalling etc).
• →Ensure business continuity plans are implemented as directed by Service Delivery Team Lead and
• →Ensure compliance with safety systems and methods of work by monitoring general compliance with fire, health and safety requirements, ensuring any issues are immediately reported and addressed.
• →Actively liaise with the Service Delivery Team Lead and APOC to ensure the smooth running of Dublin Airport areas by monitoring general operations and ensuring any operational issues/faults or noteworthy accidents or incidents are immediately reported.
• →Deal effectively with lost property left on the campus or within the Terminals.

• Winter Operations duties (Training provided).
• Supporting the Service Delivery Team Lead on all duties identified by the Service Delivery Team Lead.
• Work within all zones across the Airport as required on shift.
• Support Dublin Airport’s goal of being a litter free airport by litter picking your location of work to maintain the highest levels of satisfaction for our passengers and stakeholders
• It is important to note that from time to time all daa staff may be asked to carry out duties outside of their normal daily duties. This will be on request basis and only if the staff member is adequately trained to do so