Convention Services Manager - Task Force

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef. Apply now to start your journey in paradise!

Event Planning Manager acts a liaison between the customer and hotel sales person to provide direction and supervision during execution of meeting and banquet functions or event. Will be available to customers during event to solve problems and suggest alternatives to previous arrangements. They will directly serve group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. Will play an important role in the achievement of re-booking group business for future dates while demonstrating effective upsell skills to obtain maximum profit.

· Bachelor’s degree and/or 2+ years of hotel sales experience.

· 1 year food and beverage experience.

· Strong understanding of negotiation and interpretation of contracts.

· Developed business communication skills, both written and verbal.

· Understanding/knowledge of Microsoft office.

· Confident and professional appearance.

· Proactive approach, assertive and fast paced, driven to succeed.

· Execute and support Hotel Customer Service Standards and Hotel’s Brand Standards.

· Work well under pressure.

· Time management skills. Being able to work on multiple projects with desired outcome for each.

· Ability to communicate effectively with public and other employees.

· Creativity in designing events.

· Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning).

· Ability to design menus in conjunction with the culinary department to maximize operating profit.

· Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC is preferred.