Guest Experience Supervisor

Us-Fl-Key Westmid

Other

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Quick Summary

Key Responsibilities

Supervise and mentor the guest services team, including front desk agents and concierge staff Ensure efficient check-in and check-out processes for guests Handle guest inquiries, complaints,

Technical Tools

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Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Experience Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!

Key Responsibilities:

Supervise and mentor the guest services team, including front desk agents and concierge staff
Ensure efficient check-in and check-out processes for guests
Handle guest inquiries, complaints, and special requests with professionalism and empathy
Coordinate and communicate with other departments to ensure seamless guest experiences
Monitor guest satisfaction and respond to feedback in a timely manner
Assist with training new team members on service standards and hotel policies
Maintain accurate records and prepare reports related to guest services
Uphold high standards of service excellence and professionalism at all times

Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!

Requirements

~1 min read

High school diploma or equivalent; additional hospitality training is a plus
Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
Excellent customer service and communication skills
Strong leadership and team-building abilities
Friendly and outgoing personality
Knowledge of hotel operations and reservation systems
Flexibility to work various shifts, including weekends and holidays
Proficiency in computer systems and software

What We Offer

~2 min read

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

✓Multiple Tiers of Medical Coverage

✓Dental & Vision Coverage

✓24/7 Teledoc service

✓Free Maintenance Medications

✓Pet Insurance

✓Hotel Discounts

✓Tuition Reimbursement

✓Paid Time Off (vacation, sick, bereavement, and Holidays).

✓401K Match