IT Manager

The IT Manager leads the information technology function for Jhpiego Mozambique, ensuring that staff in Maputo and the provincial offices have secure, reliable and modern technology that enables program delivery and efficient operations.

The role goes beyond traditional infrastructure and user support. The IT Manager acts as a trusted technology advisor to country leadership, with three priorities that reflect how IT is changing across Jhpiego:

• Service performance and accountability: managing IT as a service, with clear service levels (SLAs) for internal users and external vendors, measured and reported regularly.
• Cybersecurity and data protection: protecting staff, partners and program data against growing threats, in line with Jhpiego and Johns Hopkins University policies.
• AI, automation and digital ways of working: promoting the safe, responsible and productive use of approved AI tools and automation and enabling effective hybrid and remote work.

The position works closely with Jhpiego Global IT to apply enterprise standards and platforms, and with country departments and projects to make sure technology supports their goals.

• Bachelor's degree in information technology, Computer Science, Computer Engineering, Information Systems or a related field is required.
• A master's degree in a relevant field (e.g., IT, Information Systems, Cybersecurity, Business Administration) is an advantage.

• At least 7 years of progressive IT experience, including a minimum of 3 years in a supervisory or IT management role (5 years' experience may be considered with a relevant Master's degree).
• Experience managing IT across multiple or geographically dispersed offices, including remote support and supervision.
• Hands-on experience administering Microsoft 365, identity and access management (e.g., Entra ID / Active Directory), device management, backups and networks (LAN, Wi-Fi, VPN).
• Demonstrated experience implementing cybersecurity controls and responding to security incidents.
• Experience managing vendors, IT service contracts, licenses and SLAs.
• Experience in an international NGO, donor-funded program or medium-to-large organization is preferred.
• Practical experience introducing AI tools or automation in an organization is a strong advantage.

• IT service management: ITIL 4 Foundation or higher.
• Microsoft: Microsoft 365 Administrator, Security / Identity, or Azure certifications.
• Security: CompTIA Security+, CISM, CISSP, ISO/IEC 27001 or equivalent.
• AI and data: e.g., Azure AI Fundamentals or recognized training in responsible AI.
• Networking (e.g., CCNA) or project management (PMP, PRINCE2).

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at www.jhpiego.org/careers

For further information about Jhpiego, visit our website at www.jhpiego.org

Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

• Recruiters will never ask for a fee during any stage of the recruitment process.
• All active jobs are advertised directly on our careers page.
• Official Jhpiego emails will always arrive from a @Jhpiego.org email address.
• Please report any suspicious communications to Info@jhpiego.org