Business Resilience Manager

Founded in 1898, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

The Business Resilience Manager reports to the Chief Risk Officer. The Business Resilience Manager is responsible for overseeing all aspects of the company's Business Resiliency program including Crisis Management, Cyber Response, Business Continuity (and supporting vendors), as well as tracking and reporting on Disaster Recovery activities. The focus of this position will be to build business resiliency to current and future threats to protect the viability and sustainability of operations. The position supports all activities necessary to enable effective responses to both planned and unplanned business interruptions. This position supports all activities for the development, testing, maintenance of all Business Resilience plans, and documentation, and ensures key stakeholders have appropriate training and support to execute their plans.

• →Experience leading Business and IT resiliency programs and projects.
• →Demonstrated Project Management experience.
• →Must be able to effectively lead work groups and teams under high pressure during a crisis event.
• →Must be able to work under general direction and guidance.
• →Understanding of business and system operations and the ability to communicate with both technical and non-technical stakeholders.
• →Must demonstrate excellent written and verbal communication and presentation skills.
• →Proficiency in Microsoft Office products (Word, Outlook, PowerPoint, Excel, Visio, Teams, SharePoint).
• →Must be able to generate reports and metrics.
• →Ability to manage external vendor relationships
• →Ability to track KPIs in relation to Disaster Recovery: keeping departments accountable, making sure SOPs (Standard Operating Procedures) are comprehensive, etc.

• Bachelor’s degree required, master’s degree preferred.
• 7+ years of success in Business Resilience program leadership roles. 
• Relevant certifications (CBRM - Certified Business Resilience Manager, CBCP - Certified Business Continuity Professional) preferred.

• Prolonged periods of sitting at a desk and working on a computer, including video conferencing.

• Leadership
• Continuous Learning
• Business Acumen & Outcome Driven
• Strategic Thinking & Innovation
• Teamwork & Collaboration
• Customer Centric