Claims Customer Response Center Supervisor

Us-Wa-Enumclawmid

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Assess and supervise a team’s daily operations to achieve and sustain department and company goals/initiatives while focusing on claims quality and timely customer service.

Requirements Summary

Demonstrated proficiency with Microsoft Office products and claims-related software programs. Conflict resolution and problem-solving. Strong interpersonal and communication skills.

Technical Tools

Other

Founded in 1898, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

The Claims Customer Response Center Supervisor reports to the Director of Property Damage Claims. This position will be responsible for supervising a team of Claims Response Center (CRC) Representatives and claims support functions as assigned.

Responsibilities

~1 min read

→
Assess and supervise a team’s daily operations to achieve and sustain department and company goals/initiatives while focusing on claims quality and timely customer service.
→
Train and provide technical guidance to team members on:
- →
  Claim handling from FNOL through resolution.
- →
  Confirming and applying for coverage appropriately.
- →
  Ensuring that guidelines for having payments approved and issued are followed.
- →
  Payment issuance.
→
Select team members, develop team member talent, and maintain succession plans.
→
Assess and manage employee performance.

→
Support the delivery of Ethical, Responsive, Personal, and Efficient claim service.
→
Develop and administer expense budgets.

Requirements

~1 min read

Prolonged periods of sitting at a desk and working on a computer, including video conferencing.
May be required to lift less than 25 lbs.

Demonstrated proficiency with Microsoft Office products and claims-related software programs.
Conflict resolution and problem-solving.
Strong interpersonal and communication skills.
Ability to adapt to a changing and fast-paced environment.

Bachelor’s or Associate’s degree preferred or equivalent business/industry experience.
3-5 years of claims call center experience required.
Supervisory experience preferred.
Insurance industry designation(s) /certifications(s) preferred.

Location & Eligibility

Where is the job

Us-Wa-Enumclaw

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $64,284–$72,119 a year; 1% above the $67,600 median for Other jobs on Jobera (122,652 salaries).
Posted: 4 days ago
Employer: has 11 open jobs on Jobera.