Director, IT Business Systems Analyst

RTI Health Solutions (RTI-HS), a wholly owned subsidiary of RTI International, is an independent and internationally recognized research organization. With offices in the US, UK, Spain, France, and Sweden, we provide healthcare consulting and research expertise to optimize decision making for pharmaceutical, biotechnology, and medical device products across the development and marketing lifecycle. Clients rely on our expertise, quality standards, and integrity to guide their product development and regulatory and market access strategies. Our various practice areas include Value, Access, and HEOR; Patient-Centered and Outcomes Research; Epidemiology and Biostatistics; Medical Communications; Global Business Operations; and Strategic Consulting and Growth.

The Director, IT Business Systems Analyst is responsible for leading a team of business systems analysts to align IT initiatives with business objectives. This role involves overseeing the analysis, design, and implementation of business systems, ensuring that solutions meet the organization’s needs.

The Director will collaborate closely with cross-functional teams, including IT, operations, and business units, to drive process improvements and technology enhancements that support strategic goals.

• Lead, mentor, and develop a team of business systems analysts, fostering a culture of collaboration and continuous improvement.
• Develop and execute a strategic roadmap for business systems analysis, aligning with the organization's overall IT strategy and business goals.
• Partner with senior leadership to identify and prioritize IT projects that enhance business operations and drive growth.

• Oversee the analysis of business processes, identifying opportunities for technology solutions to improve efficiency and effectiveness.
• Ensure the successful design, development, and implementation of business systems, which may include ERP, CRM, and other enterprise applications.
• Lead the requirements gathering process, ensuring that business needs are accurately captured and translated into functional specifications.
• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
• Collaborate with project managers to allocate resources effectively and manage project risks and issues.
• Ensure that all project deliverables meet quality standards and align with business objectives.
• Serve as a key liaison between IT and business units, ensuring effective communication and alignment of expectations.

• Monitor and evaluate the performance of business systems, identifying opportunities for optimization and enhancement.
• Stay current with industry trends and emerging technologies, recommending innovative solutions to improve business operations.
• Implement best practices in business systems analysis, project management, and IT governance.

• Own the full lifecycle of enterprise integrations—inbound and outbound from the RTI Health Solutions side—for the ERP and CRM systems, including integrations between Deltek Vision/Vantagepoint and Oracle, and Deltek Vision/Vantagepoint and Salesforce.
• Oversee architecture, development, testing, deployment, and production support.
• Support integration areas including, but not limited to, currency exchanges; HR, including payroll, timecards, and hours worked; and financials, including basic finance information, procurement, and supply chain.
• Use integration platform as a service (iPaaS) vendors, which may include Oracle Integration Cloud, Workato, and similar platforms.
• Govern integration development standards across adapters (REST, SOAP, FTP, DB), scheduled orchestrations, event-driven flows, and error handling patterns.
• Lead the team's adoption of Agentic AI capabilities within the ERP and CRM systems, including intelligent process automation, AI-assisted orchestration, and enterprise agent frameworks.
• Define and enforce ERP and CRM best practices for retry logic, fault management, performance, and monitoring.
• Serve as primary administrator for Deltek Vision/Vantagepoint and Salesforce for RTI Health Solutions.

• Master’s degree and 14 years of directly related experience
• Proven experience leading large-scale IT projects and managing cross-functional teams.
• Strong understanding of business processes and the ability to align technology solutions with business needs.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in business analysis methodologies, project management frameworks, and enterprise application platforms.
• Knowledge of IT governance, risk management, and compliance standards.
• Ability to prioritize multiple tasks.
• Ability to work well with others.
• Ability to listen and communicate well both verbally and in writing.
• Ability to work independently.
• Attention to detail and accuracy.

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.