Corporate Automotive Internet Representative

United States·Rockvilleentry

Other

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Overview

DARCARS Automotive Group is now hiring for an Internet Representative to join our corporate team!

Technical Tools

Other

Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference
Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
Adhere to customer communication scripts
Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
Commute from dealership to dealership(must have a valid driver's license and reliable transportation)
Must be at least eighteen years of age

You are computer savvy with a full working knowledge of Microsoft Office Suite
You are a quick-study, able to absorb substantive product and service information
You have exceptional listening, verbal, and written communication skills
You are able to work weekends and holidays
You have demonstrated a commitment to process improvement, innovation, and excellence
You are persistent and eager to learn new things and share new ideas in a collaborative, team environment