Ops Manager

Job Title: Operations Manager – AI Hiring & Interview Operations

Location: Gurgaon / Remote

Experience: 3–6 Years

Type: Full-Time

About JobTwine

JobTwine is redefining hiring through AI + Human Intelligence. We combine AI-powered screening (AI Avatar, AI Shortlisting, CoPilot) with expert human interviewers to help companies hire faster, smarter, and at scale.

We work with fast-growing product companies and large service enterprises across India and the US.

Role Overview

We’re looking for an Operations Manager who will own end-to-end interview operations across both:

Interview-as-a-Service (IaaS)

AI Hiring SaaS Platform

This role ensures flawless execution across scheduling, interviewer allocation, AI interview workflows, client coordination, quality control, and reporting.

If you love systems, structure, and scaling chaos into process — this role is for you.

Key Responsibilities

1. Interview Operations (IaaS)

Own daily interview scheduling & execution

Allocate interviewers based on skill mapping

Ensure TAT adherence & SLA compliance

Manage interviewer onboarding & quality calibration

Track interviewer performance & availability

2. AI Interview Operations (SaaS)

Set up AI Avatar interviews for clients

Configure interview playbooks & question banks

Monitor AI interview completions & performance metrics

Ensure report accuracy & structured feedback delivery

Coordinate pilot rollouts and platform activations

3. Client Coordination

Act as the bridge between Customer Success & internal ops

Ensure smooth execution of hiring mandates

Escalation management & resolution tracking

Maintain operational dashboards for clients

4. Process & Automation

Build SOPs for repeatable operations

Identify automation opportunities

Reduce manual effort in scheduling/reporting

Improve turnaround time and quality metrics

5. Reporting & Metrics

Track and optimize:

Interview TAT

No-show rates

Interviewer utilization

AI completion rates

Client satisfaction scores

Weekly performance dashboards

What We’re Looking For

3–6 years in operations / HR ops / staffing ops / EdTech ops / SaaS ops

Strong ownership mindset

High attention to detail

Comfortable working with data & dashboards

Strong coordination & communication skills

Process-driven thinker

Experience in hiring/staffing/startups preferre