AC Guest Experience Associate

• → Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• → Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• → Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• → Collect and distribute messages for guests.
• → Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• → Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• → Assist in solving billing discrepancies.
• → Perform cancellations according to procedures.
• → Follow through and complete Supervisor's checklist by end of shift.
• → Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• → Attend department meetings.
• → Perform any other duties as requested by Supervisor.

• No educational requirement

• Ability and Comfort in Working with Cloud Based Applications; knowledge of Google Suite products preferred.
• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.