Territory Experience Customer Manager

# 📢 Job Posting Territory Customer Experience Manager (TCEM) Hiring Manager: Julio Redondo Location: JDISA (Spain & Portugal) Job Grade: 7 Exempt ## 🚜 About the role We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust. _____________________________________________________________________________________ ## 🎯 Key Responsibilities * Problem escalation – dealer contact, helps to analyze and solve technical issues * Develop skills of dealership team and customers to optimize machine performance and supports training * Backup product support in field – Technical Communicator Coordination and support dealer knowledge center * Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer * Regular customer visits – retention focus * Work on machine monitoring center utilization with dealers * Serves as the interface between the field, dealerships, and manufacturing plants * Promote and facilitate the use of centralized support services and connected tools ________________________________________________________________________________________________________________________ ## 💡 What we offer * An opportunity to shape and improve customer experience within a leading global organization. * A dynamic and collaborative environment with close interaction with the dealer network. * Exposure to strategic business initiatives and customer-focused transformation projects. * Professional growth and development opportunities. * The chance to make a meaningful impact on customer success and dealer performance. ____________________________________________________________________________________ ## 👤 What You Will Bring ## Education * Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field. * Is required a strong. * Knowledge about Ag field applications and agronomy * Fluent in English ## Experience * Experience in customer support, aftersales, dealership development, service operations, or commercial roles. * Technical Ag Machinery background and agronomy * Knowledge of the agriculture, construction, or equipment industry is preferred. * Experience leading continuous improvement initiatives and process optimization projects. * Proven ability to work effectively across multiple functions and stakeholder groups. * Experience working with dealer networks is highly desirable. ## Competencies * Strong customer focus and passion for service excellence. * Excellent relationship-building and communication skills. * Strong analytical and problem-solving capabilities. * Ability to influence and drive change without direct authority. * Strategic mindset with a results-oriented approach. * Strong collaboration and teamwork skills. * Ability to identify opportunities and convert them into actionable plans. * Willingness to travel regularly within the assigned territory. _____________________________________________________________________________________ ## 🌍 Diversity & Inclusion We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. ## ___________________________________________________________________ John Deere Iberica, S.A.