journaltech
New

Intermediate Technical Support Analyst

United StatesUnited States·Loganmid
OtherTechnical Support Analyst
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Quick Summary

Key Responsibilities

Respond promptly to customer support requests via telephone, email, and support portal.

Requirements Summary

Certificate or Diploma in Information Technology preferred, or equivalent related experience. 2+ years of technical support experience with web-hosted, on-premise,

Technical Tools
OtherTechnical Support Analyst

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system. 

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency. 

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world. 

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.  

Responsibilities

~1 min read

Visit www.journaltech.com/careers for more information, but highlights include:  

  • →Competitive compensation based on skills, experience, and years of service. 
  • →Quality medical, dental and vision coverage. 
  • →Competitive paid time off as well as paid holiday time. 
  • →401(k) retirement (US) and GRRSP (CDN) programs. 
  • →Annual professional development funds - $1,500 USD annual per employee. 
  • →Book subscriptions with an extensive library in each office for personal and professional growth. 
  • →Flexible working hours which you can coordinate with your supervisor. 
  • →Ability for employees to work from a remote location (e.g., home) or office. 
  • →Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
  • →Travel opportunities between Journal Technology offices and with clients. 
  • →We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. 
  • →The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.

Location & Eligibility

Where is the job
Logan, United States
On-site at the office
Who can apply
US

Listing Details

First seen
September 26, 2026
Last seen
September 26, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
52%
Scored at
September 26, 2026

Signal breakdown

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journaltechIntermediate Technical Support Analyst