Senior Account Supervisor

Account + Client Management 

• →Take a larger role in planning and strategy, asking for leadership help when needed in creating a direct impact on client-directed financial goals/initiatives 
• →Implement strategy and evaluate the performance of KPIs
• →Deftly navigate Harvest to see how your team is spending their time and can often make quick changes with help from the Leadership team to ensure everyone (teams and clients) remains happy
• →Oversee collective account workflow
• →Act as a trusted and valuable partner to clients
• →Liaise directly with clients while also encouraging the Publicist or Senior Publicist on your account to have visibility too (with the occasional behind-the-scenes guidance)

Media Relations

• →Nurture your network of editor, writer, and freelance connections for agency clients, as well as create new relationships,  through ongoing introductions, targeted pitches, and minimum of 2 (two) media meetings (phone, virtual, or in-person) each month. Continue to be a trusted source of media knowledge for your teams
• →Demonstrate deeper media relations expertise by delivering more impactful hits
• →Mentor your teammates to grow their media relations skill-set through behind-the-scenes coaching or bringing them with you for meetings with key journalists 
• →Focus on brand-building media relations meetings (pitching, organizing media visits, in-person meetings, reviewing and approving media lists) while occasionally dividing big lists with your team when needed

New Business

• →Help with new business ideation and/or closing deals because of your niche expertise and strong leadership presence 

Team Leadership

• →Manage direct report(s), providing leadership, guidance, feedback, and coaching to direct report(s) and account teams both in person and remotely
• →Transition from being a manager into being a leader - a subtle shift requiring more trust in your teams as you become less involved in the day-to-day
• →Control the flow and quality of your team's account work, as you are often directly responsible for client retention/growth
• →Provide support and guidance for account team members 
• →Manage your direct reports, helping them set goals to continue growing and developing, coaching and offering feedback, and conducting check-ins and annual reviews 
• →J/PR / Industry
• →You’ve found a niche for yourself and are expanding into being the agency's go-to
• →Implement agency practices
• →Identify skill gaps and craft/deliver workshops or learning opportunities to address those gaps
• →Find opportunities to join related groups / attend relevant conferences to help you grow
• →Understand and be able to discuss social media, our capabilities, and how social media weaves into your accounts/campaigns
• →Responsible for developing two educational workshops each year
• →Attend conferences, workshops, and events on behalf of the agency

Other

• →And other tasks, projects, or duties as required 

Experience

• →College Degree or comparable experience required 
• →At least 7 years of agency public relations experience in the hospitality, culinary, travel, tourism, restaurant, and/or consumer lifestyle arenas
• →Must have stellar client and media references
• →Must have strong and proven relationships with local, regional, and national media contacts
• →Must have strong, effective, and proven management skills

Requirements

• →Ability to travel for client needs - must have a valid passport for international travel
• →Advanced proficiency in Microsoft Excel, Word, PowerPoint & Adobe Suite
• →Excellent verbal and written communication skills
• →Excellent interpersonal skills
• →Excellent organizational skills
• →Must be able to identify and resolve problems promptly
• →High-energy, positive self-starter who is willing to go above and beyond to make a difference in a dynamic organization
• →Creative problem solver and decision-maker with a proven track record of delivering results
• →Proven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects to completion with minimum guidance and acute attention to detail
• →Ability to think strategically but act tactically