Pre-Suit Case Manager

We are seeking a dedicated and organized individual to join our team as a Personal Injury Case Manager. In this role, you will be responsible for managing a high-volume portfolio of personal injury cases, providing support to clients, attorneys, and other stakeholders, and ensuring the smooth progression of cases from start to finish in a fast-paced office environment.

Key Responsibilities: 

- Manage a high-volume caseload of personal injury cases, including coordination with clients, attorneys, medical professionals, and insurance companies.
- Serve as the primary point of contact for clients, offering support, guidance, and regular updates on case status while providing excellent and timely customer service.
- Work closely with attorneys to gather and organize relevant documentation, including medical records, police reports, and witness statements.
- Coordinate with medical providers to obtain necessary records, schedule appointments, and facilitate expert evaluations or testimony.
- Communicate with insurance companies to negotiate settlements, process claims, and resolve disputes or issues.
- Maintain accurate and organized case files, including correspondence, legal documents, and billing records.
- Monitor case deadlines, court dates, and statute of limitations to ensure timely action and compliance with legal      requirements.
- Conduct legal research on relevant laws, regulations, and precedents to support case strategies and decision-making.
- Collaborate with colleagues to provide comprehensive support and achieve successful case outcomes.

Requirements:

- Bachelor's degree in a related field (e.g., Legal Studies, Criminal Justice, Business Administration) preferred. High - School Diploma or equivalent required.
- 2 year prior experience in case management. Legal support, or the personal injury field case management experience required.
- Strong communication skills, both verbal and written, with the ability to interact professionally with clients, attorneys, and other stakeholders.
- Excellent organizational skills and attention to detail, with the ability to meet deadlines, prioritize and manage multiple tasks effectively in a fast-paced, high-pressure environment.
- Proficiency in Microsoft Office Suite,
- Needles and Litify experience is a plus.
- 2 year prior experience in a customer service role, heavy emphasis over the phone.
- Knowledge of legal procedures, terminology, and principles related to personal injury law.
- Ability to work independently and collaboratively within a team environment.
- Ability to work well under pressure.
- Commitment to upholding ethical standards and maintaining client confidentiality.
- Bilingual (Spanish/English) is a plus.

Benefits:

Competitive salary
Health insurance
Dental insurance
401(k) retirement plan
Paid time off