23d ago

First Mile & Last Mile Manager - Jumia (Full Time)

Nigeriamid

OtherManager

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Quick Summary

Key Responsibilities

Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations Assign daily tasks and routes to team members based on workload,

Technical Tools

OtherManager

Responsibilities

~1 min read

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Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations
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Assign daily tasks and routes to team members based on workload, priorities, and customer requirements
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Provide guidance, training, and support to team members to enhance their skills, productivity, and performance
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Conduct regular performance evaluations and provide feedback to team members to identify areas for improvement and recognize achievements
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Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, and vehicle utilization, and take corrective actions as necessary to meet or exceed targets
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Coordinate with internal stakeholders, including Warehouse Operations, Procurement, and Customer Service, to optimize logistics processes and resolve any issues or challenges
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Ensure compliance with all relevant transportation regulations, safety standards, and company policies and procedures
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Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance
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Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and a culture of continuous improvement

Bachelor's degree in Logistics, Transportation, or a related field is a plus
5+ years of experience in logistics operations, transportation, or delivery services, including 2 years in a leadership or supervisory role
Strong leadership and management skills, with the ability to motivate and inspire team members to achieve goals and deliver results
Excellent communication and interpersonal skills, with the ability to effectively interact with team members, clients, and other stakeholders
Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment
Proficiency in using technology tools and systems for route planning, tracking, and reporting (e.g., GPS, route optimization software)
Ability to work independently with minimal supervision and as part of a team
Candidates must be based in one of the following locations: Lagos, Owerri/Asaba, Oshogbo

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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