Head of Fulfillment - Jumia (Full Time)

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Quick Summary

Key Responsibilities

Core Unit & Operations Management End-to-End Operational Oversight: Direct daily warehousing operations across Inbound, Inventory, Outbound,

Technical Tools

OtherHead

Responsibilities

~2 min read

→Core Unit & Operations Management
- →End-to-End Operational Oversight: Direct daily warehousing operations across Inbound, Inventory, Outbound, and Aftersales departments to achieve key target KPIs and process efficiency.
- →Order Lifetime Analysis: Monitor order life cycles across the warehouse floor to identify process bottlenecks, eliminate backlogs, and continuously optimize throughput.
- →Process Standardization: Design, implement, and audit standardized processes and SOPs across all warehousing units to elevate overall operational quality. System & Tech Alignment: Liaise closely with technical support and central logistics teams regarding Warehouse Management Systems (WMS) updates, incidents, and system troubleshooting.
- →Out-of-Stock (OOS) Control: Implement proactive inventory protocols to prevent out-of-stock scenarios across Jumia online shops.
→Finance, Stock Control & GovernanceFinancial Accuracy:
- →Ensure all month-end, quarter-end, and year-end warehouse financial processes and audits are executed accurately and on schedule.
- →Stock Health & Shrinkage Prevention: Establish robust stock management processes, cycle count routines, and security measures to ensure zero stock loss, accurate stock counts, and complete investigation of variances.
- →Operational Cost Control: Drive initiatives to reduce the unit cost of fulfillment while increasing the loss-recovered-to-write-off ratio for returned/damaged items.
→SLA & Quality Assurance Performance Reviews:
- →Monitor incident tickets, operational backlogs, and overall SLA health in real time.
- →Quality & Compliance: Oversee strict compliance for inventory storage conditions, quality check (QC) accuracy at inbound, and precise processing of vendor/customer returns.
- →SLA Adherence: Ensure strict adherence to customer and vendor delivery promise times across all network nodes.
→Team Leadership & Stakeholder Management
- →People Leadership: Direct, mentor, and build capability across the warehousing and aftersales leadership teams.
- →Cross-Functional Collaboration: Partner with commercial teams, customer service, and external vendors/3PLs to coordinate hub capacities, volume limits, and handover schedules.

Education & Certifications
- Degree: Bachelor’s degree from an accredited university in Business Administration, Supply Chain Management, Logistics, Engineering, or Economics.
- Certifications: Professional certification in Logistics or Supply Chain Management (e.g., APICS, CSCP, CIPS) is an added advantage.
Experience
- Minimum of 6 years of progressive operational leadership in high-volume e-commerce fulfillment, FMCG, or large-scale warehouse management.
- Functional Mastery: Demonstrated track record directly managing Inbound, Stock/Inventory, Outbound processing, and Reverse Logistics/Aftersales.
Technical & Analytical Competencies
- Advanced Data Analytics: Advanced proficiency in Microsoft Excel to analyze operational metrics and build custom reports.
- Systems Proficiency: High degree of comfort with Warehouse Management Systems (WMS), ERP tools, Google Workspace, and operational dashboard reporting tools.
Leadership & Soft Skills
- Leadership & Entrepreneurial Drive: High level of autonomy, self-direction, and independent follow-through ability in fast-paced environments.
- Problem Solving & Coordination: Strong problem-solving skills, stakeholder negotiation, and cross-cultural communication capabilities.
- E-commerce Understanding: Deep grasp of e-commerce fulfillment best practices, along with seller and customer behavior dynamics.

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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