IT Engineer

The IT Engineer serves as a remote support expert for global requests This role is the local go-to person for all IT and facilities matters, including coordination with different departments for IT support.

The IT Engineer is impactful at Jumio because of Global IT’s Mission to empower employees to do their very best work.  The IT Engineer is both a remote support expert and a local go-to person for IT facilities.

• →Resolve global IT tickets across Tier 1, Tier 2 
• →Active Directory, Azure Cloud Ops, and AWS admin
• →Endpoint management using JAMF for Mac, InTune for Windows, 
• →Okta admin for SSO and MFA
• →Google Workspace and Slack app admin
• →Atlassian (JIRA and Confluence) duties as assigned
• →Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs
• →Manage onsite IT inventory (laptops, peripherals, security, tracking)
• →Handle warranty repairs & vendor coordination
• →Provision new devices (setup, configuration, deployment)
• →Manage asset collection for exit cases and perform secure data wiping
• →Provide remote IT support 
• →Act as POC for internet/network issues; coordinate with vendor
• →This role will be required to be in the Vienna office 3 days a week, with travel to the London office when required.    
• →Duties as assigned

• Bachelor’s degree or equivalent experience
• At least 3+ years experience in IT
• Core Technical skills:  troubleshooting systems, IT hardware, SaaS / Cloud environments, installed software
• Relevant tools:  Google Workspace, Slack, JIRA, Confluence, Active
• Directory, JAMF, InTune, Azure Cloud, AWS Cloud, OKTA
• Communication skills:   must have a can-do attitude, hands on, action oriented, and delivery focused.  Written and verbal communication skills are key.

• Reduce MTTR for IT tickets
• Increase internal customer satisfaction
• Assess, organize, and contribute to documentation

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. 

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.