J
Justone Gr16mo ago
IT Applications Support Specialist
Greece·AthensmidOtherApplications Support Specialist
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Quick Summary
Technical Tools
OtherApplications Support Specialist
Responsibilities
~1 min read- →Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
- →Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
- →Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
- →Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
- →Prepare and maintain documentation such as user manuals, FAQs, and training materials
- →Generate incident and SLA performance reports, and contribute to operational reporting
Requirements
~1 min read- Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
- 2–5 years in application support or IT operations
- Knowledge of SLA management, service catalogs, and reporting tools
- Familiarity with SQL, scripting, monitoring, or automation tools
- ITIL Certification (Preferred)
- Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
- Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms
What We Offer
~1 min read✓Continuous training in new technologies and tools
✓Career development and growth opportunities
✓Competitive bonus scheme, performance-based
Location & Eligibility
Where is the job
Athens, Greece
On-site at the office
Listing Details
- Posted
- June 1, 2025
- First seen
- September 28, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- -1
- Repost count
- 0
- Trust Level
- 13%
- Scored at
- September 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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IT Applications Support Specialist