IT Support Specialist

At K2 Electric, we know great work starts with great people. Whether you're building your career in the field or supporting our teams behind the scenes, we want K2 to be a place where you can grow, be recognized for what you bring to the table, and build a career you're proud of.

As our work continues to grow, including opportunities on complex, mission-critical projects — we're committed to offering competitive compensation, meaningful benefits, and additional earning opportunities for eligible roles and projects.

Our benefits and employee programs include:

• Medical, dental, and vision insurance
• Life insurance and short-term disability
• 401(k) with company match
• Pet insurance
• Gym reimbursement and access to our onsite gym
• Free employee resource and support services
• Employee referral bonuses
• Career development and advancement opportunities

• →Provide technical support to employees, departments, field operations, and jobsites as assigned.
• →Participate in critical incidents, planned maintenance, technology implementations, disaster recovery, and other after-hours activities when required.
• →Coordinate assigned vendor support cases and maintain appropriate technical, security, asset, and incident documentation.
• →Maintain professional working relationships with employees, department leaders, vendors, and third-party technology providers.
• →Escalate significant technical, security, operational, or business concerns and perform other duties as assigned.

The IT Support Specialist is responsible for the day-to-day administration, maintenance, troubleshooting, deployment, and support of K2’s information technology environment. The role provides hands-on technical support across endpoints, networks, systems, cloud services, user accounts, applications, connectivity, infrastructure, and assigned cybersecurity controls in accordance with established standards, procedures, security requirements, and direction from the IT Manager.

The IT Support Specialist supports employees and business operations across corporate offices, field operations, and active jobsites. Responsibilities include resolving routine and moderately complex technical issues; administering devices, systems, accounts, and access; performing maintenance, updates, monitoring, and equipment deployments; maintaining technology and asset records; and assisting with backup, recovery, security, and incident response activities.

The position provides responsive customer service, maintains accurate documentation, and escalates issues that exceed established procedures, technical expertise, authority, or risk tolerance.

The IT Support Specialist also performs assigned technical work for approved projects, deployments, system changes, upgrades, and infrastructure initiatives. The position follows established change-management, access-control, security, asset-management, and documentation requirements and maintains only the access necessary to perform assigned duties. The IT Engineer operates within authority delegated by the IT Manager and does not independently establish IT policy, strategy, architecture standards, budgets, or enterprise-level risk decisions.

• Provide timely, professional technical support to employees, field operations, and jobsites.
• Troubleshoot and resolve routine to moderately complex hardware, software, endpoint, network, account, authentication, connectivity, and application issues.
• Document service requests, incidents, troubleshooting activities, and resolutions.
• Escalate issues that exceed established procedures, technical expertise, authority, security requirements, or business-impact thresholds.

• Deploy, configure, maintain, troubleshoot, and replace computers, mobile devices, peripherals, network equipment, and other assigned technology.
• Administer assigned user accounts, groups, permissions, devices, applications, and systems in accordance with established procedures and approvals.
• Perform routine maintenance, patching, updates, software installations, configuration changes, and monitoring.
• Assist with administration and troubleshooting of networks, cloud services, servers, systems, and connectivity.

• Follow and implement established cybersecurity, access, authentication, endpoint protection, patching, and security procedures.
• Respond to security alerts and perform assigned vulnerability remediation and security maintenance.
• Escalate suspected cybersecurity incidents, unauthorized access, malware, significant vulnerabilities, and other security concerns promptly.
• Protect company systems, information, credentials, and technology assets from unauthorized access or disclosure.

• Perform assigned technical work for approved IT projects, deployments, maintenance, upgrades, migrations, replacements, and infrastructure changes.
• Deploy and configure technology according to approved requirements, schedules, security standards, and change management procedures.
• Tests assigned changes and report technical issues, dependencies, risks, or delays.
• Complete required documentation and transition completed work into normal operational support.

• Monitor assigned systems, endpoints, networks, backups, and other technology for operational issues.
• Perform routine backup monitoring, verification, and restoration testing and escalate recovery concerns when necessary.
• Maintain accurate records of IT equipment, devices, software, licenses, warranties, assignments, and lifecycle status.
• Prepare equipment for deployment, repair, replacement, return, storage, or retirement and report damaged, missing, obsolete, or unsupported technology.

• Maintain accurate technical documentation, system records, procedures, and records of completed technical work.
• Follow established technical, security, service, and operational procedures and recommend updates when they no longer reflect the environment.
• Assist the Senior IT Engineer and IT Manager with technical research, testing, procedures, and knowledge resources.
• Coordinate assigned vendor support and participate in knowledge sharing, cross-training, and operational improvement activities.

• Working knowledge of IT infrastructure, networking, operating systems, endpoints, cloud services, applications, account administration, and cybersecurity practices.
• Strong troubleshooting, problem-solving, organizational, and documentation skills, with the ability to resolve routine and moderately complex technical issues.
• Ability to follow established technical, security, access-control, change-management, and escalation procedures and recognize when issues require escalation.
• Strong written and verbal communication skills, customer-service skills, and ability to manage multiple priorities while working independently on routine assignments.
• Ability to learn new technologies, maintain confidentiality, and appropriately protect company, employee, financial, security, and technology information.

• Associate’s degree in information technology, Computer Science, Information Systems, or a related field preferred.
• 2+ years of progressive IT experience in technical support, systems administration, endpoint management, networking, infrastructure, cloud services, or IT operations.
• Demonstrated experience troubleshooting hardware, software, network, endpoint, account, and system issues and supporting enterprise operating systems and business applications.
• Experience with technology deployment, endpoint/account administration, ticketing, documentation, asset management, or IT operational procedures.
• Relevant IT certifications and experience with cybersecurity, backup/recovery, or vendor coordination preferred; equivalent education, training, certifications, and hands-on experience may be considered.

• Ability to sit or stand at a desk for long hours when working in the office.
• Ability to consistently operate a computer and other office productivity equipment.
• Ability to lift 20 pounds as needed in routine activities associated with position.
• Ability to wear PPE when working/visiting a project location.
• Ability to work in extreme heat when working/visiting a project location.
• Ability to move safely over uneven terrain when working/visiting a project location.