Manager of Memories

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Manager of Memories

Kalahari Resorts & Conventions is seeking a Manager of Memories. In this role, you’ll lead our Activities Team in creating engaging, memorable experiences that bring families together and make every guest stay unforgettable. From holiday celebrations and resort-wide competitions to daily interactive programming and character appearances, you'll oversee the planning, execution, and continuous evolution of our guest activities program.

This leader will partner closely with resort departments to ensure seamless event execution, maintain a vibrant activities calendar, and identify new opportunities to enhance the guest experience through entertainment, recreation, and social engagement.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring your team while creating meaningful moments for guests of all ages. If you're passionate about hospitality, entertainment, and bringing energy to every interaction, this is an opportunity to make a lasting impact.

Salary Range $55,000 - $65,000/year

Key Responsibilities

• Lead, coach, schedule, and develop the Activities Team while fostering a fun, engaging, and guest-focused culture.
• Plan, organize, and execute daily, seasonal, and special-event programming, including family activities, holiday celebrations, competitions, and character appearances.
• Collaborate with resort leadership and operational departments to ensure activities are effectively communicated and executed.
• Partner with Marketing to promote events, create engaging content, and showcase memorable guest experiences across social media platforms.
• Evaluate guest feedback, monitor participation levels, and continually enhance programming to elevate the overall resort experience.

What We’re Looking For

• Previous leadership experience in hospitality, recreation, entertainment, guest experience, activities, or event management.
• Exceptional organizational and communication skills with the ability to manage multiple events and priorities simultaneously.
• A dynamic, outgoing personality with confidence leading activities and engaging diverse audiences, including children and families.
• Strong guest service instincts and the ability to problem-solve while maintaining a positive experience for guests and associates.
• A leadership style rooted in collaboration, creativity, respect, and service to others.

A Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re leading activities, entertaining families, or inspiring a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.