Full Time 2nd Shift Women Shelter Associate

• As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefully seek to establish and maintain a culture that is based on grace and affirms and advances KGM’s vision and purpose.

• Alert the Women’s Shelter Manager of any changes or concerns within the department.

• Maintain constant communication while on shift with other Women’s shelter staff as needed.  

• Incorporate Biblical principles into interactions with guests and other staff that build positive and productive relationships.

• Maintain a loving and peaceful environment by exercising spiritual care over guests as needed.

• Assist guests with basic needs while on their shift.

• Submit all reports to the Women’s Shelter Manager as requested on time.

• Must exercise utmost diplomacy and tact to provide excellent guest service, practicing confidentiality and privacy protocol in accordance with Kalamazoo Gospel Ministries Policies.

• Exercises problem-solving and conflict resolution skills when handling guest complaints; referring guest complaints to appropriate personnel as needed. 

• Hold guests accountable for inappropriate behavior and enforce discipline procedures when necessary according to the Kalamazoo Gospel Ministries policies. 

• Invest time in guests lives that will encourage positive growth both at the mission and in their future.

• Perform simple yet effective first aid care in emergencies.

• Attend all scheduled staff meetings.

• Performs all duties as may be required.

• Adhere to the policies and procedures of the Kalamazoo Gospel Ministries.

• Highly ethical with the ability to make smart, timely decisions.

• Ability to construct written correspondence which is both clear and concise.

• Ability to communicate extremely well both verbally and in writing.

• Ability to maintain a high level of confidentiality and accuracy in preparing and entering information.

• Ability to handle difficult guests with firm grace and love. Representing Christ and the Ministry in all interactions

• Excellent organization skills.

• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him. 

• Be a consistent witness for Jesus Christ

• Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.

• Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life transformation in an urban setting.

• Demonstrates a courteous and Christ-like manner with internal and external partners

• Highly ethical with the ability to make smart, rapid decisions; demonstrates excellent integrity.

• Flexible, cooperative spirit

• Possess and promote a drug, nicotine free lifestyle.

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Standing/Walking

• Lifting up to 50lbs

• Computer

• Phone

• Fax

• High School Diploma or equivalent