Patient Scheduling Specialist - Hybrid

• →Must be organized, able to prioritize, use critical thinking skills, and perform work in an efficient and timely manner within established guidelines and policies; is proficient, accurate, and demonstrates attention to detail in all aspects of the job.
• →Maintains knowledge and understanding of scheduling protocols and guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as job requires.
• →Schedules/reschedules/cancels appointments and procedures in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments
• →Demonstrates knowledge in all computer systems necessary to retrieve orders; demonstrates knowledge in scheduling system with all necessary functions.
• →Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels
• →Demonstrates the initiative to assist others and other shifts as needed.
• →Verifies referring physician orders against scheduled appointments for accuracy.
• →Verifies patient demographics and insurance information which includes accurate spelling; maintains discretion and protects patient confidentiality and privacy.
• →Attends and actively participates in any staff training or education activities relating to job position.
• →Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• →These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

• High School Graduate
• 3-6 months in health care or customers service field

• Associates Degree

• Basic computer skills
• Medical terminology course, preferred

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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