Associate IT Customer support – UAE Nationals

"Belong, Connect, Grow, with KBR!

The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.

KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."

• →Complete desktop configuration to end users.
• →Delivery and install of desktop assets
• →Provide Desktop Incident Management support
• →Assist in moving users between office locations
• →Build/image/configure PCs for deployment
• →Physical movement of hardware equipment into and out of storerooms and around the office
• →Follow KBR IT processes at all times
• →Follow Health & Safety regulations at all times

• →Required Skills & Qualifications

• →Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• →Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• →Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• →Strong troubleshooting and problem-solving skills.
• →Good communication and customer service skills.
• →Ability to work in a fast-paced environment and manage multiple tasks.
• →Team-oriented with a willingness to learn.

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of ITIL processes and best practices.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.