Change Control Specialist

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

• →Change Governance & CAB Facilitation:
  • →Schedule, prepare, and chair weekly Change Advisory Board (CAB) and urgent Emergency Change Advisory Board (ECAB) meetings virtually across multi-region time zones.
  • →Rigorously review Requests for Change (RFCs) for risk categorization, dependency mapping, schedule conflicts, implementation procedures, test validation evidence, and rollback plans.
  • →Maintain and publish the Forward Schedule of Change (FSC), proactively identifying collisions across operational networks, development environments, and active test events.
  • →Coordinate Post-Implementation Reviews (PIR) for high-impact or failed changes to determine root cause and feed remediation steps back into continuous process improvement.
• →ITSM Platform Tracking & Administration:
  • →Manage and maintain change workflows, templates, dashboards, and automated approval routings within ServiceNow and Jira Service Management.
  • →Enforce strict configuration baseline records and audit-ready data tracking across both platforms.
  • →Build custom queue filters, SLA tracking metrics, and weekly KPI reports addressing change success rates, unauthorized change identification, and emergency change velocity.
• →Service Desk & Operational Integration:
  • →Partner directly with Tier 1/2/3 Service Desk and Incident Management teams to monitor ticket volumes, correlating unexpected incident spikes with recent production changes.
  • →Standardize cross-platform ticket linkages between Jira Service Management incident queues and ServiceNow change records.
  • →Author, maintain, and publish user guides, Standard Operating Procedures (SOPs), and Knowledge Base (KB) articles educating technical teams on change submission protocols.

• Clearance: Must possess an active U.S. Secret Security Clearance at time of application/hire.
• Work Arrangement: Must reside within the Continental United States (CONUS) with a dedicated, secure home office space and reliable high-speed internet.
• Experience:
  • 5+ years of dedicated experience in IT Service Management (ITSM) with primary emphasis on formal Change Control/Change Management.
  • Direct hands-on background in IT Service Desk operations, ticket queue triage, and incident lifecycle management.
  • Advanced operational proficiency with ServiceNow (Change Management module, CMDB configuration tracking, Incident Management integration).
  • Advanced operational proficiency with Jira Service Management (service projects, custom workflows, automation rules, component/release tracking).
  • Proven capability to lead CAB discussions, evaluate complex rollback technical plans, and enforce change discipline across distributed engineering teams.

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related technical discipline.
  • An additional 5 years of relevant IT experience will be considered in lieu of a degree.
• Certifications:
  • ITIL® 4 Foundation or higher (ITIL Managing Professional or Practice Manager – Change Enablement preferred).
  • DoD 8570/8140 IAT Level II Baseline Certification (e.g., CompTIA Security+ CE, CySA+, or equivalent).
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
  • Atlassian Certified Professional (ACP) in Jira Service Management / Jira Project Administration.
• Domain Knowledge:
  • Familiarity with DoD IT environments, Defense Information Systems Agency (DISA) STIG requirements, and NIST SP 800-53 security controls.
  • Prior experience supporting defense test and evaluation (T&E) infrastructures, range networks, or High-Performance Computing (HPC) environments.