Parts Counter Specialist

Bobcat of Springfield is a full service Bobcat Dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service.

Bobcat of Springfield is seeking a Parts Counter Specialist. If you have great customer service skills and want to be a part of a growing team, apply today!

Responsibilities

• Assist in determination of parts & supplies requirements with customers, selling parts & supplies and providing order processing services.
• Maintain a clean in-store display and merchandise sales area
• Present merchandise to customers with professional selling techniques.
• Serve & assist customers and service department in a very professional manner, keeping their needs in mind while also operating with the company’s best interests in mind.
• Occasionally assist customers in loading & unloading parts & supplies.
• Operate as a facilitator for customers in finding what they want.
• Maintains excellent customer relations at all times.
• Responsible for all shipping and receiving of parts & supplies. All orders should be binned promptly and accurately and be kept clean and orderly.
• Assist in completion of weekly inventory counts.
• Optimize freight charges and emergency/rush order charges, while giving good customer support.
• Contact existing and potential customers for the purpose of marketing parts & supplies.
• Help resolve customer inquiries, concerns, and complaints.
• Operate within all parts & supplies policies and procedures of the company.
• Enforce all policies and procedures as specified in the company manuals.
• Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE.
• Additional duties as assigned.

Qualifications

• Positive outlook and excellent communication
• High school diploma or equivalent required
• Strong organizational and communication skills
• Excel in a high volume fast paced environment
• Creative problem solver
• Excellent customer relations skills
• Good computer and systems knowledge
• Working knowledge of sales techniques and methodologies
• Experience with construction or ag equipment preferred
• Must be able to pass a drug screen and physical
• Valid driver's license in good standing is preferred

Physical Requirements

• Dexterity of hands and fingers to operate construction equipment.
• Occasionally lifting, carrying, pushing, or pulling 50-100 pounds and/or frequently lifting, carrying, pushing, or pulling 20-50 pounds and/or continuous lifting, carrying, pushing or pulling 10-20 pounds
• Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb, and balance, kneel, stoop, couch, and crawl
• Consistently exposed to outside weather conditions, fumes, and loud noise.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.