Social Media Specialist

KDCI Outsourcing is seeking a creative and data-driven Social Media Specialist to plan, create, publish, and optimize content across social media platforms to increase brand awareness, audience engagement, and inbound leads. This role manages the day-to-day social media calendar, community engagement, and performance tracking while collaborating with marketing, design, and sales teams to ensure content is timely, on-brand, and aligned with business goals.

• Develop and maintain a monthly content calendar across LinkedIn, Facebook, Instagram, TikTok, X, and YouTube, as applicable.

• Write engaging, platform-appropriate copy, captions, and hooks aligned with the brand voice and target personas.

• Coordinate with the creative team to produce visual and short-form video content and perform light editing when needed.

• Repurpose long-form content, including blogs, webinars, and case studies, into social-first formats.

• Schedule and publish posts using social media management tools such as Buffer, Hootsuite, Later, or Meta Business Suite.

• Monitor comments, messages, and mentions, respond promptly, and escalate concerns to the appropriate team.

• Engage with relevant communities, industry pages, and conversations to organically grow reach.

• Track key performance indicators, including reach, engagement rate, follower growth, click-throughs, and conversions, and prepare weekly and monthly performance reports.

• Run A/B tests on content formats, posting times, and messaging, and apply insights to improve performance.

• Stay current on platform algorithm changes, trends, and emerging formats and recommend new opportunities.

• Support paid social campaigns in coordination with the performance marketing team, including audience inputs, creative briefs, and boosted posts.

• Align social media content with product launches, promotions, events, and PR initiatives.

• Maintain brand consistency and ensure compliance with company guidelines across all published content.

• Bachelor's degree in Marketing, Communications, Multimedia Arts, or a related field, or equivalent practical experience.

• 2–4years of hands-on experience managing social media accounts for a brand, agency, or business.

• Portfolio of managed social media accounts, sample posts, or campaigns demonstrating measurable results.

• Proficiency with major social media platforms and their native analytics, including Meta Business Suite, LinkedIn Analytics, TikTok Analytics, and YouTube Studio.

• Experience using social media scheduling and management tools such as Buffer, Hootsuite, Later, Sprout Social, or similar platforms.

• Working knowledge of design and editing tools such as Canva, CapCut, Adobe Photoshop, or Premiere Pro.

• Strong copywriting skills with excellent English grammar.

• Familiarity with SEO and hashtag strategies is an advantage.

• Creative and trend-aware, with strong judgment on content that aligns with the brand.

• Highly organized with the ability to manage multiple platforms, deadlines, and stakeholders simultaneously.

• Data-driven mindset with the ability to interpret social media metrics and turn insights into actionable improvements.

• Strong communication and collaboration skills with the ability to work proactively and with minimal supervision.

• Basic photography or on-camera/short-form video production experience is an advantage.

• Experience in the B2B, technology, outsourcing, or staffing industry is an advantage.