Service Advisor

We are seeking an experienced Service Advisor to join our luxury automotive dealership in Southwest Connecticut. The Service Advisor is responsible for guiding customers through the service and repair process while providing an exceptional guest experience and ensuring the needs of both the customer and the dealership are met.

The ideal candidate is a professional, customer-focused, and organized individual who can thrive in a fast-paced service environment.

• →Greet customers and consult with them regarding vehicle service and repair needs
• →Write and manage repair orders accurately
• →Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
• →Communicate clearly with customers regarding estimates, recommendations, and repair status
• →Work closely with Technicians and Service Management to ensure timely vehicle completion
• →Maintain strong customer relationships and follow up after service
• →Meet or exceed customer satisfaction, sales, and performance goals

• 2+ years of automotive Service Advisor experience
• Strong knowledge of automotive service and repair
• Excellent communication and customer service skills
• Strong organizational and follow-up skills
• Ability to work in a fast-paced, team-oriented environment
• Luxury automotive experience preferred
• CDK experience preferred