Academic Advisor II

Job Summary

The Advisor II independently manages a student caseload, develops individualized success plans, utilizes proactive outreach and intervention strategies, and collaborates with campus partners to support student persistence and completion. This position serves as a key resource for students navigating academic, personal, and institutional barriers.

Job Duties:

Advising and Student Success Planning

• Manage an assigned caseload of students and provide individualized advising and support.
  
• Assist students with educational planning, course selection, transfer opportunities, and career exploration.
  
• Develop student success plans designed to support persistence, retention, and completion.
  
• Monitor student progress and identify potential barriers to success.
  
• Maintain accurate and confidential student records.
  
  Retention and Intervention
  
• Utilize early alert systems and student success technologies to identify students needing intervention.
  
• Conduct proactive outreach to students experiencing academic, financial, or personal challenges.
  
• Coordinate referrals and follow-up services to ensure students receive appropriate support.
  
• Implement intervention strategies designed to improve retention and persistence outcomes.
• Monitor effectiveness of outreach and intervention efforts.

Collaboration and Student Success Initiatives

• Serve as a liaison between students, faculty, academic divisions, and student support services.
  
• Participate in enrollment, retention, and student success initiatives.
  
• Assist with development and implementation of communication and outreach plans.
  
• Support assessment activities and recommend opportunities for process improvement.
  
• Participate in professional development and special projects.
  
• Perform other duties as assigned.
  
  

Minimum Qualifications:

• Bachelor's degree or equivalent and 2-4 years of relevant experience
  
• Ability to guide students through academic planning and institutional processes while helping them understand requirements, policies, and next steps toward their educational goals.
  
• Excellent interpersonal skills with the ability to communicate complex academic information clearly and professionally to students, faculty, staff, and external partners.
  
• Commitment to supporting student success through proactive guidance, clear communication, and timely follow-up.
  
• Ability to support students through multiple advising formats, including individual appointments, group sessions, and outreach initiatives designed to promote student progression and success.
  
• Maintain accurate advising notes and documentation in institutional systems using established procedures.
  
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
  
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
  
• Excellent verbal and written communication skills.
  
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
  
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
   

Preferred Qualifications:

• Experience in student-facing roles in higher education, preferably a community college environment.
  
• Experience assisting students with academic planning, program exploration, or transfer pathways.
  
• Familiarity with student information systems and advising technologies (e.g., PeopleSoft, CRM systems, appointment scheduling platforms).
  
• Previous experience in a community college setting.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.