Key Family Wealth Trust Associate

The Senior Trust Associate provides trust administration support to enable assigned Trust Officer(s) to effectively manage the administration of fiduciary accounts while maintaining an optimal level of client service. Provide sales support to the assigned Trust Officer(s).  The role may have leadership responsibility for a team of Associates and/or Assistants.

• Performs day-to-day functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion.
• Reads and understands Trust Agreements and related documents for administrative purposes.
• Ensures fees are set up correctly as directed by Trust Officer.
• Monitors accounts on a daily basis for overdrafts and un-invested cash and keeps Trust Officer informed.
• Uses cash forecasting to determine approximate amount needed in accounts over a period of time based on the account’s needs and trends, working closely with the Investment Officer.
• Provides front-line service to clients in a telephone delivery channel environment. Handles inbound client calls on an ACD line.
• Discovers, analyzes and researches account problems and recommends solutions as appropriate.
• Establishs and maintains orderly record keeping system ensuring maintenance of confidential account files and proper workflow.
• Prepares various reports, correspondence, technical documents and special projects as requested.

• Builds and maintains strong client contact and provides sales support to team

• Identifies client needs and revenue enhancement opportunities.

• Follows-up on client issues and relays information to clients through correspondence, telephone communications and conferences.

• Resolves client requests and refers complex inquiries to Trust Officer.
• May serve as primary contact for some account relationships.

• Assists Trust Officer with planning client meetings and preparing client presentation, as needed
• Assists Trust Officer in managing business pipeline activity through Salesforce.
• Assists with training of Trust Associates
• Provides backup for other Associates.
• Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts.
• Serves as a resource for the team on identified processing situations or other projects as needed.
• Represents other Associate issues to management.
• May serve as lead associate by disseminating information and coordinating team activities such as training programs, process training, etc.

• Maintains compliance with all internal policies and procedures as well as with regulatory requirements.

• Assumes accountability for all work on assigned accounts
• Keeps current on the latest developments in trust law, tax law, and other issues related to the trust business

• Participates in professional training opportunities including seminars and self –learning opportunities 

• undefined

• Two years of college or equivalent work experience
• Demonstrated proficiency and effectiveness in strong customer service, communications, problem solving and organizational skills.

• Ability to interact effectively in a team environment.
• Demonstrated attention to detail.
• Proficient in all Microsoft Office Applications.
• Prior experience in a Trust department

Trust Accounting System, CE Desktop, Salesforce, and Microsoft Office

Office equipment

Cannon Level I or equivalent;

Cannon Level II or equivalent preferred.

Cannon Level III optional.

Basic investment knowledge (possibly computer based training).

Other on the job training as needed.

Various

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.