Lead Specialist - Card Fraud Detection

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Quick Summary

Overview

Location:4910 Tiedeman Road, Brooklyn Ohio Hours: Monday, Wednesday,

Technical Tools

Other

4910 Tiedeman Road, Brooklyn Ohio

Monday, Wednesday, Thursday and Friday: 2:30pm - 11pm ET
Sunday: 10:30am - 7:00pm ET
Tuesday and Saturday- Off

Review ATM, Debit, and Credit Card transactions for potential fraud.
Verify transaction activity with client and take appropriate action.
When applicable, status card as appropriate, initiate the fraud claim and reissue process
Communicate dispute process and action taken to the client.
Document relevant information in FDWC, CardGuard, Quest, CE Desktop, CUI
Communicate trends to management and peers.
Information share and recommend new processes as necessary.

High school diploma or equivalent required

Knowledge of laws and regulations
Strong written and verbal skills
Knowledge of bank systems: FDWC, TS2/CardGuard, Hogan, CUI, Quest
Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
Ability to identify fraudulent activity and patterns
Strong analytical skills
Ability to excel in a self-paced production environment
Team building, interpersonal, and relationship building skills

Nice to Have

~1 min read

Minimum 1 year fraud experience in a customer service environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/31/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: ≈ $39,000–$52,000 a year; 33% below the $67,411 median for Other jobs on Jobera (143,204 salaries).
Posted: Today
Employer: has 1,162 open jobs on Jobera.