Lead Specialist- Digital Fraud Detection

Training will be for the first 2-3 weeks, Monday – Friday between 8am & 6pm ET

After training, the hours for this position are:

• Monday- Friday; with possible Saturdays
• 2 available schedules are 12:30pm – 9:00pm ET and 2:30pm - 11:00pm ET
• This schedule receives a 10% shift differential
• In-office on Wednesday and Thursday

• Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings
• Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services
• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts
• Obtain and provide detailed documentary evidence to support confirmed fraud activity
• Maintain ongoing communication with internal and external clients regarding associated account resolution
• Other specialized tasks when required

• High School Diploma or equivalent (required)
• Bachelor's Degree in a relevant field or school (preferred)

• 2+ years of banking operations and/or fraud operations experience
• Proven accuracy and organizational skills
• Proven ability to manage multiple diverse tasks simultaneously
• Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance
• Proven written and verbal communication skills
• Proven ability to analyze, solve problems, and make decisions effectively and independently.
• Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment

• Working knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Working knowledge of back-office operations; ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.
• Working knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Working knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Working knowledge of the concepts and principles of Gemba Kaizen methodology; ability to identify and eliminate manufacturing waste through iterative improvements to processes.
• Working knowledge of the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
• Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Basic understanding of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.