Lockbox Extractor Specialist

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success.

• →Open and extract contents from incoming mail, including checks, remittance documents, and correspondence
• →Sort and batch payments and documents according to established procedures
• →Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing
• →Review extracted items for completeness and accuracy
• →Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents
• →Key payment and remittance data for exception items into designated systems with a high level of accuracy
• →Ensure keyed information aligns with source documents and meets quality standards
• →Escalate unresolved or non-standard exceptions per established guidelines
• →Meet daily production, accuracy, and quality benchmarks
• →Follow all security, confidentiality, and compliance requirements related to financial information
• →Maintain an organized work area and adhere to clean desk and mail handling policies
• →Collaborate with team members and leads to support workflow and operational goals

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Ability to perform repetitive tasks and data entry for extended periods
• Comfort working in a fast-paced, production-driven environment
• Ability to follow written and verbal instructions
• Basic computer and keyboarding skills
• Dependable with a strong attendance record

• Previous experience in a lockbox, banking, mailroom, or payment processing environment
• Prior data entry or exception keying experience
• Experience handling checks or financial documents
• Familiarity with quality metrics and production standards

• Sitting or standing for extended periods
• Repetitive hand, wrist, and keyboarding motions
• Frequent handling of mail, paper documents, and envelopes
• Ability to lift and move mail trays or bins as required