Operations Consultant, Treasury Operations

Treasury Operations is responsible for the accurate, timely, and controlled processing activities that support the Investment Portfolio, Collateral Management, Funding/Liabilities, and Safekeeping functions. The Operations Consultant works autonomously and possesses in-depth and broad breadth of expertise with minimal leadership guidance to own and drive operational or operational support processes. The Operations Consultant provides advanced operational support and with Fixed Income and Bond Accounting subject matter expertise across these functions, partnering with leadership, line of business partners, technology teams, and control partners to ensure work is completed accurately, efficiently, and in accordance with established procedures, controls, Service Level Agreements, and regulatory expectations.

This role works closely with the Department Manager and will analyze operational processes, support strategic initiatives, promote operational excellence, accountability, and continuous improvement across the team. 

The Operations Consultant is a risk-sensitive role which supports the activities of the various levels of department analysts and plays an important role in maintaining strong internal controls, supporting audit and regulatory reviews, following SOX and applicable operating procedures, and identifying opportunities to reduce operational risk. The role is expected to identify data and reporting discrepancies, support problem management, conduct research, resolve or escalate complex issues, and ensure departmental outputs are accurate, well-supported, and aligned with business requirements. The role requires sound judgment, strong attention to detail, and the ability to make risk-informed decisions under tight deadlines or when information is incomplete or evolving.

• Lead, identify, and implement strategic improvement concepts that generate measurable benefits across multiple complex functions within Treasury Operations.
• Develop reporting and metrics to measure risk, analytical trends, performance and effectiveness of operational processes.
• Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Responsible for new securities testing and onboarding changes.
• Serve as subject matter expert for assigned Treasury Operations processes and partner with the Department Manager on complex issue resolution, research, strategic initiatives, conversions and department projects.

• Develop and maintain working knowledge across major team functions to provide backup coverage, support workload balancing, and maintain business continuity during staff absences, peak volumes, or shifting priorities.

• Prepare, review, and support departmental managerial, financial, operational, and regulatory reporting within required timelines and quality expectations.

• Apply strong knowledge of accounting principles, bond accounting, General Ledger activity, trade processing, wire systems, and Treasury Operations platforms, including Lightning and Dovetail, to research and execute on department initiatives.

• Maintain strong relationships with line of business partners, technology teams, risk and control partners, and other stakeholders to resolve issues, support client and business needs, and drive cross-functional initiatives to completion.

• Work independently with technology support partners to define requirements, test system fixes or enhancements, validate results, and support successful implementation into business-as-usual processes.

• Identify, recommend, and implement process improvement opportunities that enhance efficiency, accuracy, scalability, resiliency, and control effectiveness.

• Make sound, risk-informed decisions under tight deadlines, competing priorities, or situations involving incomplete, ambiguous, or evolving information.

• Self-manage multiple priorities while organizing assignments, escalating issues appropriately, and supporting business-critical deliverables.

• Lead department projects, system enhancements, process redesign efforts, testing activities, and initiatives that improve operational effectiveness and control performance.

• Execute on strategies and create detailed plans for Fixed Income projects, including testing and validation of new securities, system functionality, accounting treatment, operational readiness, and downstream impacts prior to production implementation.
• Work in partnership with Operations Dept Manager and Director to develop and execute training and cross-training with a goal of developing a deeper understanding of Treasury functions, including the purpose and rationale behind key processes, to move beyond task execution and strengthen overall business knowledge.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor’s Degree in Accounting or Finance and/or equivalent work experience in a Financial Services Operations or Treasury environment.
• Aptitude to learn and understand financial concepts for a wide variety of investment products.
• Effective communication skills to interact with External Bank Clients, Internal Line of Business Partners, External Examiners and Internal Audit
• Ability to lead multiple projects and prioritize work for the team.
• Ability to work with all levels of internal/external clients remaining professional and knowledgeable while protecting KeyBank’s monetary risks and confidentiality.
• Attention to detail, accuracy and timeliness.
• Proficiency with Microsoft Suite.
• Work effectively in an ever-changing environment.
• Ability to generate ideas beyond the status quo.
• Flexible and maintains composure under stress.
• Strategic thinker with detail orientation.
• Ability to solve problems and translate ideas/resolution into action.
• Adapts well to changing priorities, deadlines, and directions.
• Ability to recognize, anticipate, and resolve operational issues; ability to apply problem-solving knowledge to diverse situations.
• Experience with collaborative techniques and communication concepts; ability to impact decisions and execute on strategic planning.

• Working knowledge of Accounting or Lightning systems including the accounting and General Ledger posting through those systems.
• Project Management, Lean Six Sigma, or Change Management preferred.
• Demonstrated experience leading product, system, or process implementations from planning through execution.
• Experience developing and executing user acceptance testing (UAT), release testing, and implementation/readiness plans.
• Experience developing training materials and facilitating training to support successful adoption.
• Strong project management, process improvement, change management, and cross-functional leadership skills.

• Department representative for Disaster Recovery planning and testing.
• Provide feedback on staff’s performance to the manager.
• Support and collaborate in defining department goals and objectives.
• Complete required CCAP evaluations.
• Serve as primary Department liaison and provide requested information during Risk Management and Regulatory reviews.
• Research and resolve issues or differences.

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. 

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.