Business Analyst Service Now Consultant

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Analyst for Service Now. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

• →Identify and understand business/client needs, challenge them when required, and help the business reflect on needs regarding the fit with the tool (functional and technical feasibility) and tooling strategy. Obtain formal validation of collected requirements using mock-ups and visuals.
• →Define and analyze the business model using modeling techniques and methods such as Aris and UML diagrams. Understand the end-to-end process and data flow, analyze and document new processes and data models in Service Now.
• →Analyze and translate business/client needs into requirements for building target solutions in Service Now. Formalize and document requirements following squad standards, participate in functional analysis, and liaise with other contributors as needed.
• →Prepare and participate in end-to-end testing of new functionalities to ensure maximal quality.
• →Support business onboarding on new solutions by mapping needs with delivered functionalities (change management).
• →Act as an interface between stakeholders, communicating fluently both orally and in writing.
• →Identify, communicate, and manage constraints, impediments, risks, and issues to ensure qualitative delivery (including Opus owner and feature owner roles).
• →Work autonomously while being a strong team player.

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

• Master’s degree or equivalent by experience

• At least 6 years of relevant experience in a Business Analyst role, with some functional analysis knowledge. Knowledge of Service Now is preferable.

• Mandatory: Experience with conceptual modeling techniques and methods (UML, Aris, mock-ups), good expertise in MS Office
• Preferable: Functional and technical basic knowledge

• Mandatory: Good understanding of workflow processes, excellent analytic skills, customer centricity and empathy, great stakeholder management, great communicative skills
• Preferable: Knowledge of Agile methodology (or execution roles such as Opus owner, feature owner), knowledge of the banking sector, knowledge of Service Now

• Analytical mind – conceptual thinking, curious
• Customer centric, great stakeholder management, good communication skills
• Structured
• Problem-solver
• Quality-minded and eye for detail
• Delivery-oriented on own scope
• Open to change and ability to integrate change in the roadmap
• Self-leading (empowered, autonomous worker with end-to-end ownership)