Digital Service Desk Manager

We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. In this role, you will combine leadership and change management with operational involvement and technical expertise.

You will join an experienced and dedicated team of Service Desk Officers who are responsible for the quality, continuity, and user experience of our digital services in an accessible and customer-oriented manner.

• →Lead and participate in IT support improvement projects.
• →Make decisive choices even in ambiguous situations, remaining agile and solution-oriented in a complex environment.
• →Exhibit constructive assertiveness, engage in difficult conversations, while also providing space and trust.
• →Translate complex digital issues into understandable terms for users and colleagues, communicating effectively in fluent Dutch.
• →Stay updated on industry trends and introduce innovations within the team.
• →Maintain an overview and prioritize tasks thanks to your helicopter view and analytical mindset.

As a consultant under Keystone Solutions' model, you will tackle challenges related to support methods, adherence to procedures, enhancing team spirit and responsibility, and strengthening team collaboration and impact. We expect proven experience in these areas as we aim to cultivate a new DNA and culture within the team.

Every day, you will support over 1,400 colleagues and partners, ensuring that the client operates smoothly, safely, and efficiently. From hardware and software installation to rights management, creating manuals, and analyzing and resolving structural issues, you will be the first and second line of support for digital assistance.

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Dutch
Level Native or bilingual proficiency
English
Level Full professional proficiency