Functional Analyst CRM Consultant

Keystone Solutions is seeking a Functional Analyst specialized in CRM for a consultancy mission at a client site. This role involves working on the configuration of Microsoft Dynamics CRM, specifically in the domain of Youth Assistance. As a consultant, you will be representing Keystone Solutions while engaging in dynamic projects that contribute to the digital transformation of the public sector.

• →Analyze and specify the needs of business teams for the configuration of Microsoft Dynamics CRM (acting as a functional integrator).
• →Gather and analyze specific needs (outside the CRM scope) to design detailed functional specifications necessary for the development of a custom application integrated with the CRM.
• →Follow the methodology of the Functional Analyst Competence Center.
• →Provide support to internal and external developers during the development phase.
• →Assist internal analysts who lack experience with MS Dynamics.

• Knowledge of the modules offered by MS Dynamics.
• Familiarity with different environments (development, testing, production) provided by MS.
• Understanding of the Power Platform (Power Apps, Power Automate, Power BI, and Power Pages).
• Ability to configure the platform (creation of fields, forms, views, business rules).
• Skills in UML modeling.
• Knowledge of Agile concepts.
• Familiarity with the Enterprise Architect tool.

• Ability to support business analysts in their maturity regarding CRM.
• Capability to distinguish between standard CRM configuration needs and custom development requirements.
• Ability to facilitate change within business teams.
• Knowledge of major AI tools (Claude, ChatGPT, Copilot) and their models.

• UML Modeling – 10+ years.
• Functional Analysis oriented towards CRM – 5+ years.
• MS CRM Dynamics – 6+ years.

• Exam PL-200: Microsoft Power Platform Functional Consultant.
• Exam MB-230: Microsoft Dynamics 365 Customer Service.
• Certification in Agile Scrum methodology.

Experience in the public sector is preferred, especially in areas related to the Walloon-Brussels Federation (education, youth assistance, sports, culture, justice houses, etc.). Knowledge of financial/accounting domains is a plus.

As a consultant, you will be expected to write and present reports in French, thus proficiency in the language (oral, comprehension, written) at level C2 is essential.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

• AF orienté CRM - Level: Confirmed - Most recent: Any time
• CRM Microsoft Dynamics - Level: Confirmed - Most recent: Any time
• UML - Level: Expert - Most recent: Any time

French
Level Native