~5d ago

IT Business Partner

Belgium·Charleroimid

Other

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Quick Summary

Requirements Summary

Education: Bachelor's or Master's degree in IT or equivalent experience. Experience: Minimum 5+ years in a generalist IT role (hardware, software, networks),

Technical Tools

Other

Keystone Solutions is seeking an IT Business Partner (ITBP) for a consultancy mission at a client site in Charleroi. As a trusted advisor to the local management, you will be the primary IT contact, leading a support team of three technicians and driving IT developments within the business unit.

Responsibilities

~2 min read

→Representation of IT Management: Act as the main IT contact for local management and serve as a trusted advisor; ensure effective communication and dissemination of best practices from IT management to local management; maintain close relationships with users and business leaders.
→Management of ITBP Team and Support: Lead and organize the local support team (work organization, planning, ticket distribution, technician support); provide second and third line support in collaboration with the IT Operational Division's Service Center; ensure service quality by monitoring incidents and requests, adhering to deadlines, and escalating to specialized teams; track performance indicators and propose improvement areas; ensure compliance with procedures and contribute to support documentation.
→IT Asset Management and Security: Manage the IT assets of the business unit, including buildings and warehouses; operationalize the IT strategy regarding hardware and software; ensure the proper functioning of users' work environments (PCs, software, peripherals, local network); monitor and control IT purchases for the business unit; ensure the security of local information systems and compliance with security and confidentiality policies (subject to NIS2).
→IT Projects and Objectives: Analyze and synthesize user needs, translate them into project requests, and ensure follow-up; contribute to the IT budget development based on local needs; manage or participate in IT projects (specifications, feasibility studies, steering committees, deployments, equipment renewals, migrations) and coordinate with other departments; upcoming project example: IT setup for two new buildings (network, workstations, screens), coordinating with technical services and challenging layout choices (technical room locations, cabling, outlets); ensure local technological monitoring.
→Preparation for Internalization of the Position: Contribute to defining the profile and required skills for an internal collaborator; participate in the recruitment process; ensure knowledge transfer until the recruited person can function autonomously.

Requirements

~1 min read

Education: Bachelor's or Master's degree in IT or equivalent experience.
Experience: Minimum 5+ years in a generalist IT role (hardware, software, networks), including significant experience in helpdesk or local support management and project management.
Technical Skills: Service desk/user support management (ITIL); IT project management; solid understanding of infrastructure: workstations, local network, Microsoft environment; sensitivity to information security; ticketing tool used: Freshservice.
Personal Skills: Excellent interpersonal and listening skills, local leadership, and team-building ability; comfortable communicating with management and business units, bridging field needs and IT management; understanding of field realities and service orientation; ability to work independently and manage multiple topics simultaneously; analytical mindset and organizational skills.

English
Level Active knowledge
French
Level Native

The candidate must possess the required skills and experience.
The candidate must have a perfect command of the French language, both spoken and written.
This mission will primarily be conducted on-site in Charleroi, full-time.
The candidate must be flexible and may occasionally travel to other sites or business units in Wallonia.
Consulting days are 8 hours. Two fixed telework days are possible.
Unless otherwise agreed with the team leader, working hours must align with internal employees, starting between 7:30 AM and 9:00 AM, lunch between 11:45 AM and 2:00 PM, and ending between 4:00 PM and 7:00 PM; thus, presence from 9:00 AM to 11:45 AM and 2:00 PM to 4:00 PM must be respected.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.