IT Support (Level 1 & Level 2)

Join Keystone Solutions as an IT Support Officer (Level 1 & Level 2) consultant for a mission with our client in Brussels. In this consultancy role, you will deliver group-wide IT support across 9 countries, acting as a vital link between technology and people. You will provide first- and second-line technical assistance to internal customers, covering hardware, software, and Microsoft 365 systems. 

As a Keystone Solutions consultant, you will work on-site at the client's Brussels headquarters while supporting internal users across 9 countries. You will operate under our consultancy model, collaborating closely with client stakeholders and Keystone Solutions peers to deliver consistent, high-quality IT support and knowledge sharing.

Through Keystone Solutions, you will tackle diverse challenges across hardware, software, Microsoft 365, and user lifecycle management, with exposure to varied environments and multi-country operations. This mission offers hands-on experience with incident management, troubleshooting, and escalation in a complex, dynamic setting.

Keystone Solutions supports your growth with continuous learning opportunities aligned to Microsoft 365, Windows environments, Active Directory, networking basics, and endpoint management tools. You will develop both technical depth and customer service excellence while contributing to documentation and knowledge bases.

Advance from junior to senior responsibilities by taking ownership of complex cases, mentoring peers, and driving process improvements across client engagements. Keystone Solutions fosters career progression through exposure to multi-country operations, rotational shifts, and collaboration with Level 3 teams.

• →Incident Management: Act as the first responder for IT support requests from colleagues across the Group, logging and prioritizing issues through the ITSM ticketing system.
• →Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and basic network connectivity, including Wi-Fi and VPN.
• →Microsoft 365 Support: Provide day-to-day support on the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint) and manage related user accounts and access.
• →Account & Access Management: Handle user lifecycle tasks including account creation, password resets, and access management in a hybrid environment.
• →Software Support: Assist with software installations, configurations, and updates for Windows and Microsoft Office environments.
• →Escalation: Identify more complex issues requiring advanced expertise and escalate them to Level 3 teams with clear documentation and context.
• →Documentation: Maintain accurate records of support activities and contribute to the internal knowledge base.
• →Customer Service: Deliver patient, friendly, and efficient support to internal customers across all 9 countries, ensuring a high level of satisfaction.

All responsibilities above will be performed as a Keystone Solutions consultant working closely with the client.

• A fast learner, comfortable picking up new tools, systems, and processes quickly.
• Genuinely motivated to support internal customers and help colleagues solve their day-to-day IT issues.
• Comfortable working on-site at our Brussels HQ at least 3 days a week, and flexible to work rotational shifts (08:00–16:00 / 10:00–18:00).
• A team player who also works well independently.

As a Keystone Solutions consultant, you will bring these qualities to each client engagement.

• Microsoft 365: Good working knowledge of the Microsoft 365 suite is mandatory (Outlook, Teams, SharePoint, OneDrive, and the Office applications).
• Core IT knowledge: Familiarity with Windows environments, Active Directory, and basic hardware troubleshooting.
• Networking: Basic understanding of networking principles (TCP/IP, DNS) is a plus.
• Preferred tools: Experience with Microsoft Azure, Intune, or endpoint management tools is a strong asset, especially for medior/senior profiles.
• Languages: Fluent English is mandatory; French and/or Dutch is a strong asset given the Group's footprint.

• Strong organizational skills and the ability to prioritize in a fast-paced, multi-country environment.
• Excellent written and verbal communication skills for both internal and external stakeholders.
• Analytical thinking, problem-solving abilities, and discretion when handling sensitive data.
• Proactive and self-motivated, with the ability to anticipate user needs and suggest process improvements.

• Based at the client's Group Headquarters in Brussels.
• Supporting internal customers across all 9 countries where the client operates.
• On-site presence is mandatory at least 3 days per week.
• Working hours follow a rotational shift system: 08:00–16:00 or 10:00–18:00.

This IT Support Officer role offers a unique chance to apply Microsoft 365 expertise, Windows and Active Directory knowledge, and customer-centric support across multiple client scenarios. You will manage incidents, user accounts, and escalations while partnering with Level 3 teams—gaining broad exposure to diverse systems and user needs in a multi-country environment.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.