Senior PC Support Technician

Belgium·Brusselssenior

OtherSupport Technician

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Quick Summary

Key Responsibilities

Create, log, and process incidents and user requests via phone or a computerized management tool. Follow up and resolve assigned incidents and requests.

Requirements Summary

Proficiency in Windows 11 and MS 365. Basic knowledge of networking and connectivity. Experience with the Ivanti platform for ticket management (minimum 3 years). Strong incident resolution skills,

Technical Tools

OtherSupport Technician

Keystone Solutions is seeking a Senior PC Support Technician for a consultancy mission at a client site. In this role, you will be responsible for providing second-line support to users, ensuring efficient incident management and resolution.

Responsibilities

~1 min read

→Create, log, and process incidents and user requests via phone or a computerized management tool.
→Follow up and resolve assigned incidents and requests.
→Perform technical diagnostics to identify issues and determine appropriate solutions.
→Enhance existing internal procedures and knowledge base, sharing improvements with the team through documentation and procedures.
→Provide transparent, honest, and objective support to users, delivering personalized service and maintaining constructive contacts.
→Install computer hardware and software based on established procedures.
→Prepare and set up workstations.
→Manage the smartphone fleet (Android and iOS) and associated subscriptions.

Requirements

~1 min read

Proficiency in Windows 11 and MS 365.
Basic knowledge of networking and connectivity.
Experience with the Ivanti platform for ticket management (minimum 3 years).
Strong incident resolution skills, service request management, and organizational abilities.
Good knowledge of IT tools commonly used within a Service Desk.
Client-oriented mindset and a strong sense of service.
Ability to ask the right questions to accurately identify issues faced by users.
Stress resistance and the ability to remain calm and courteous, even with users lacking IT knowledge.
Fluency in French and Dutch is essential.

As a consultant at Keystone Solutions, you will engage in dynamic projects that offer diverse challenges across various client environments. This role provides turbo-charged learning opportunities and supports your skyrocketing ambition for career growth. Being a

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

Dutch or French
Level Native
English
Level Nice to have