Strategic Governance & Business-IT Alignment Manager

Keystone Solutions is seeking a Strategic Governance & Business-IT Alignment Manager for a consultancy mission at a client site. This role will directly report to the CEO and aims to strengthen the governance, transparency, and management of Business-IT alignment following an ICT audit. Initially, the position will focus on implementing audit recommendations and operational improvements, while long-term goals include evolving towards a service-oriented ICT organization with strong business relationships, clear governance, financial control, and professional supplier management.

In the short term, the consultant will:

• →Monitor the implementation of ICT audit recommendations, track progress, and transparently report to the CEO and relevant governance bodies.
• →Oversee financial outsourcing of ICT and contribute to prioritizing and tracking IT budget consumption.
• →Implement operational improvements in governance, financial control, and supplier management based on established audit findings and recommendations.
• →Act as a liaison between Business and ICT to enhance collaboration, clarify expectations, and provide transparency on priorities, budgets, services, and progress.
• →Document concrete actions, owners, decision points, and reporting agreements to ensure demonstrable and auditable follow-up.

In the long term, the consultant will:

• →Assist in implementing a fully service-based ICT model with clearly defined IT services, service ownership, service agreements, and a strong structural relationship with the Business.
• →Further develop financial control and reporting on ICT expenditures, budget consumption, outsourcing, and supplier performance, reporting to the relevant governance bodies.
• →Contribute to the continuous improvement of Business-ICT governance, including roles, responsibilities, decision rights, escalation paths, and follow-up mechanisms.
• →Maintain structural connections with Internal Audit, CISO, DPO, and other relevant organization-wide roles, respecting their independent responsibilities.
• →Provide strategic advice to the ICT manager and other relevant stakeholders on IT strategy, governance, service delivery, sourcing, and prioritization.
• →Professionalize Service Management further and act as a joint escalation point for suppliers when structural relationship or collaboration issues arise.
• →Promote collaboration between Business, ICT, Finance, Procurement, and suppliers, focusing on value creation, transparency, service delivery, and risk management.

The ideal candidate will possess the following skills:

• Strong understanding of IT governance, Business-IT alignment, Service Management, financial management, and supplier management.
• Ability to translate audit findings into actionable improvement initiatives with clear priorities, owners, milestones, and reporting.
• Excellent stakeholder management and communication skills at the executive, business, and ICT levels.
• Independent, diplomatic, and unifying attitude, combined with sufficient assertiveness to ensure progress and decision-making.
• Strong analytical skills and experience with management reporting, risks, budgets, KPIs, and decision-making files.
• Ability to pragmatically organize governance and control without creating unnecessary bureaucracy.
• Good knowledge of common frameworks and practices regarding ICT governance and Service Management, such as COBIT and ITIL, is a significant asset.
• Experience with sourcing, contract, and supplier relationships, including handling escalations and following up on improvement plans.
• Coaching and facilitating skills to sustainably anchor collaboration and continuous improvement.

The candidate should have extensive relevant experience in a senior role within ICT governance, Business-IT alignment, ICT Service Management, ICT control, CIO Office, or a similar governance and transformation environment.

• Proven experience in following up and implementing audit or improvement programs within a complex organization.
• Experience in financial steering of ICT, budget tracking, outsourcing, and supplier management.
• Experience in designing or improving governance bodies, reporting models, roles and responsibilities, and decision-making processes.
• Experience in building a service-oriented ICT organization and collaboration between Business and ICT.
• Experience in a public, regulated, or highly controlled environment is a plus.
• Sufficient seniority to collaborate directly with the CEO, executive management, ICT management, Business, Internal Audit, CISO, DPO, Finance, Procurement, and external suppliers.

The native language can be Dutch or French, and the candidate must have a very good oral and written level in the second language (FR or NL).

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

• COBIT en/of ITIL - Level: Expert - Most recent: Any time
• ICT governance - Level: Expert - Most recent: Any time
• Project, Program en portfolio management (PPM) - Level: Expert - Most recent: Any time

Dutch
Level Native
English
Level Active knowledge
French
Level Native