SE II Data Engineer (Contract) - 6 Months

India·PuneContractmid

Data EngineerData

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Quick Summary

Key Responsibilities

Architect and implement advanced Agentic use-cases leveraging Snowflake Cortex, embedding LLM capabilities (summarization, anomaly detection, automated insights) directly into core data workflows.

Requirements Summary

5+ years of Data Engineering experience, with a proven track record of building complex, high-performance data pipelines and AI-driven systems in production environments.

Technical Tools

Data EngineerData

We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from a slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their own time. Through our market-leading AI-powered chatbots and automation, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automation and AI that simply works. Companies such as Scopely, Supercell, Brex, EA, Square along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 900 million active monthly consumers are enabled on 2B+ devices worldwide with Helpshift.

Some numbers that illustrate our scale:

85k/rps

30ms response time

300 GB data transfer/hour

1000 VMs deployed at peak