Customer Experience Specialist

Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic’s service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.

• Excellent communication and presentation skills.
• Ability to build rapport and instill trust with clients across all organizational levels.
• Self-motivated, results-oriented, and capable of thriving in a dynamic environment.
• Proven experience in customer success, software implementation, sales development, or technical support roles, preferably in the automotive repair, collision, or ADAS calibration industries.
• Strong understanding of automotive software products, including CDK, CCC & Mitchell is a plus. 
• Excellent interpersonal and communication skills, with the ability to build strong customer relationships.
• Problem-solving mindset with a proactive approach to identifying challenges and driving solutions.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Proficiency in CRM software, particularly HubSpot or prior CRM systems and customer support tools.
• Willingness to travel as required to meet clients and participate in industry events.
• Valid driver’s license with a clean driving record; ability to pass a background check and MVR.