RMA Technician (Return Material Authorization)

A Return Material Authorization?Technician’s primary job revolves around the process of evaluating and repairing IT devices that are used in self-service kiosks. The?RMA?Technician?will review parts returned from the field, receive them into an ERP system, log their findings within Sales Force tickets and either repair or scrap the parts.

Additional duties include packaging items to prepare them for restocking, performing RMA work on whole kiosk machines as well as cleaning and maintaining the RMA lab.

• →Evaluate, test and repair IT and POS devices: printers, LCD touchscreens, computers, barcode scanners, cash acceptors / dispensers, etc.

• →Organize returned components and keep accurate, detailed records of RMA stock and repairs.

• →Work with the Customer Service department on component issues and offer general technical assistance when needed.

• →Communicate with suppliers regarding components for warranty and repair.

• →Organize and maintain inventory assigned to the?RMA?lab.

• →Enter and analyze data and identify trends in repair and replacement requests.

• →Application of computer software “images” and configuration of computers as required for CS department shipping needs.

• →Use of Salesforce and Sage ERP systems as it relates to?RMA?activity.

• →Notify supervisor / staff when returned product contains quality problems or other manufacturing defects.

• →Prepare and return material returned to vendors for evaluation.

• →Other job duties as assigned.

• High school diploma

• 2 to 3 years related experience

• Ability to read and write fluently in the English language.

• Intermediate computer skills in Microsoft Office Suite

• Working Knowledge of Outlook, Excel, SharePoint, Word

• 2-3 years' experience working with IT equipment and handling sensitive computer parts. Performing diagnosis and repair work on these types of items.

• Knowledge and familiarity using common hand tools used for repair work: drills, sockets, drivers, wrenches, pliers, knives, etc.

• Excellent oral and written communication skills.

• Capable of working with minimal supervision.

• An associate degree in a computer related field and/or a Comp TIA A+ certification is preferred.

• Experience as a computer technician, IT or RMA technician.

• Solid knowledge of Microsoft Windows. Knowing how to make devices work with a PC in Windows, Android or other operating systems.

• Knowledge of general manufacturing practices or production environment experience.

• Proven mechanical aptitude or assembly experience: previous manufacturing, ATM or kiosk / self-service machine work, automotive, hobby / crafts.

• Previous use of SAGE or other ERP systems and Salesforce preferred.

• No Travel

• Full time, non-exempt. Flexibility to work occasional evenings, weekends, or overtime hours beyond the standard 40-hour workweek may be required based on business needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, walking, standing, bending at the neck, bending at the waist, twisting neck, twisting waist, repetitive use of hands, simple grasping, power grasping, fine manipulation, lifting up to 50 lbs.

• Working around equipment and machinery

• Exposure to excessive noise in production/warehouse area

• Standing 8 hours