Collections Agent

Dominican Republic·Santo DomingoRemotefull-timemid

Finance & AccountingCollections Specialist

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Quick Summary

Overview

Role Summary We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track,

Technical Tools

Finance & AccountingCollections Specialist

We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.

Responsibilities

~1 min read

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Make and receive calls, texts, and emails with past-due customers.
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Negotiate payment arrangements and process payments according to policy.
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Explain balances, payments, fees, and payoff amounts clearly.
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Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
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Obtain and document proper ACH payment authorizations under NACHA rules.
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Document every interaction accurately in the loan management system.
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Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
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Meet daily productivity and quality goals.

Requirements

~1 min read

1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
Fluent English, written and spoken.
Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
Strong negotiation, empathy, and active listening skills.
Comfortable working toward daily targets in a fast-paced environment.

Remote - Based in Dominican Republic