Engineering Manager - Conversational AI Platform

United States·Bostonmid

EngineeringData ScienceDevOps & InfrastructureManagementEngineering Manager

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Boston Hybrid (3 days/week in office) Why You Should Join the Team The Klaviyo Conversational AI Platform team is building the foundation for how Klaviyo customers plan, create, edit,

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EngineeringData ScienceDevOps & InfrastructureManagementEngineering Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Location: Boston Hybrid (3 days/week in office)

The Klaviyo Conversational AI Platform team is building the foundation for how Klaviyo customers plan, create, edit, and iterate on their marketing strategy through an in‑app, AI‑powered conversational experience. We own the native chat surface, the agent orchestrator, and the agentic UI framework that other teams across Klaviyo will plug into.

By joining the Klaviyo Conversational AI Platform team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers. You’ll also help define and build Klaviyo’s Autonomous Marketing platform: an ecosystem of LLM‑powered agents that can analyze, create, and optimize marketing programs across campaigns, flows, forms, and more.

As the Engineering Manager for Klaviyo Conversational AI Platform, you will lead a fullstack team that owns the main Conversational AI Platform UI while designing the core intent-routing orchestrator and shared agent platform that other teams use to plug in.

This role requires excellent communication and collaboration skills. You will work closely with product managers, product designers, and many other engineering teams to extend and drive evolution of the product.

Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo’s Conversational AI Platform product offering
Set the technical direction for the orchestrator that handles intent detection, routing, planning, and multi‑step LLM workflows across many expert agents.
Own end-to-end execution: scope initiatives, break down work, align dependencies, and deliver high-quality releases on predictable timelines
Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems
Partner closely with Product and Design to translate vision into intuitive, performant user experiences
Drive cross-team collaboration with Engineering to ensure the smooth integration of AI agents across teams.
Grow and mentor engineers, fostering a high-performance and inclusive team culture
Collaborate across Klaviyo to align roadmaps and ship cohesive, customer-delighting solutions
Contribute hands-on via design docs, code reviews, and technical spikes to de-risk complex bets and model engineering excellence

8+ years of software engineering experience with strong frontend and backend skills
5+ years of engineering management experience, ideally managing fullstack teams.
Familiarity with frontend technologies like React, TypeScript, and state management tools such as Redux
Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent)
Skilled in system design, reusable component architecture, and scalable frontend platforms
Familiarity DevOps tooling, cloud infrastructure (AWS), Terraform, etc.
Proven track record delivering complex features in fast-paced, product-led environments
Clear communicator, collaborative leader, and committed to continuous team improvement
Experience designing or leading systems that use LLMs, tools, or agent‑like workflows

React, TypeScript, Redux
Python, Django, FastAPI, Langchain
MySQL, Redis, RabbitMQ, Pulsar,
GraphQL, RESTful APIs
AWS, Terraform, Kubernetes

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

What We Offer

~2 min read

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).