11mo ago

Call Center Agent

Mohandeseen, GizaFull-timemid

Customer SupportCall Center Agent

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Quick Summary

Overview

We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey. Handle inbound and outbound customer calls professionally and efficiently.

Technical Tools

ms-office

We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.

Handle inbound and outbound customer calls professionally and efficiently.

Respond to customer inquiries regarding financing solutions, payment plans, and account details.

Provide accurate product and service information while maintaining high-quality standards.

Resolve customer complaints, requests, and escalations with empathy and efficiency.

Log all customer interactions accurately in the CRM system.

Follow up on pending cases to ensure timely resolution.

Collaborate closely with team leaders to improve call quality and enhance the customer experience.

Promote Klivvr's financing services and guide customers through the application process.

Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements.

Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates.

Bachelor’s degree in Business Administration, Commerce, or a related field.

0–2 years of experience in customer service, preferably in financial services, banking, or telecom.