CSM Operations Analyst (Position located in Bengaluru, India)

India·Bangaloremid

OperationsOperations Analyst

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Quick Summary

Overview

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security,

Technical Tools

OperationsOperations Analyst

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Customer Success Operations Analyst will work with the CSM Operations Manager to create scalable processes that ensure best practices and efficiencies in the Customer Success arena. This position will conduct complex data analyses that will be used to help key stakeholders make strategic decisions regarding the organization.

Requirements

~2 min read

Establish and maintain scalable processes that ensure best practices in understanding and reporting on customer health
Create and maintain metrics reports/dashboards on determined KPIs for the Customer Success area
Analyze Salesforce data to develop insights and make recommendations on areas for optimization
Monitor and maintain data quality within the systems and reporting used by Customer Success
Evaluate and implement new technologies and add-on applications to improve and optimize performance
Facilitate the growth of the Customer Success team via splits of Salesforce accounts and opportunities
Assist the CSM Operations Manager with requirements gathering from stakeholders to identify full requests/needs for projects

Bachelor’s Degree in a relevant IT field or equivalent work experience
Minimum 1 year of experience with Salesforce or equivalent CRM
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Excellent time management and organization skills
Proficiency Salesforce or equivalent CRM,
Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
Proficiency in system/workflow analysis
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.
Team Player
Ability to work autonomously

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.