Tech Support (Hybrid) (Fluent in English)

Brazil·São Paulomid

Customer SupportOtherIt Support SpecialistSupport

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Quick Summary

Requirements Summary

English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English. Portuguese: Native/Near-native speaking and writing skills.

Technical Tools

Customer SupportOtherIt Support SpecialistSupport

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Responsibilities

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Nice to Have

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Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.
Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.
Strong collaborative and teamwork skills.

Requirements

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What We Offer

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We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.