Customer Solutions Specialist

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.  
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as our Customer Solutions Specialist for KONE Americas in KONE Moline, IL?

• Do you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?
• Does working with field operations on installation processes and field support motivate you?
• Do you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements?  
• Are you skillful with technological tools such as MS office, Excel, and Word?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

As our Customer Solutions Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring minimum 5+ years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years experience in elevator business field operations.

• Engineering / Business / Technical background
• Good understanding of KONE product applications, and order engineering processes.
• Product application experience.
• Good analytical skills.
• IT literacy. Fluent in MS Office, Excel, and Word skills.
• SAP knowledge
• Experience of elevator industry and capability to survey and assess existing equipment.
• Good communication skills, both written & spoken.
• Customer focused with excellent attention to detail.
• In-depth understanding of KONE elevator products and processes.
• Basic knowledge of competitors’ technical solutions
• Knowledge of supply engineering
• Project Management Skills

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. 

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self.  
• Collaborative, creative, and supportive work environment. 
• Passionate about safety, quality, and innovation  
• We care about the communities where we live and work.  

The hiring range for this role is $99,900 – $131,145.  The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.