Field Service Manager

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

We are seeking a Field Service Manager to join our Service Team in Sydney, NSW. In this leadership role, you will be responsible for overseeing field operations, coordinating service activities, and building strong customer relationships. You will ensure our technicians are well supported, resources are effectively managed, and customers receive exceptional service experiences. Through your leadership, you will drive team performance, operational excellence, and customer satisfaction.

This role is ideal for someone who thrives on building strong relationships, leading through communication, and lifting service experience through clarity, trust and engagement.

• Acting as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communication.

• Planning, prioritising and coordinating maintenance and repair activities across the technician team to consistently deliver on customer expectations.

• Leading, coordinating and running the day-to-day activities of an established team of technicians, including planning, performance, and development.

• Spending time in the field building strong relationships and gaining a deep understanding of customer needs.

• Owning customer relationships to support the retention and long‑term growth of service partnerships.

• Identifying opportunities to add value for customers by aligning service delivery to their evolving needs.

• Partnering with internal sales and service teams to ensure customer solutions are delivered seamlessly.

• Using customer insight and feedback to drive continuous improvement and support sustainable business growth.

• Championing safety, quality and consistent ways of working across the service team.

• Experience in customer‑facing leadership roles within service, operations, facilities, construction or similar environments.

• Proven ability to build credibility, trust and long‑term relationships with customers.

• Outstanding communication skills, with the ability to influence and align stakeholders.

• Confidence leading teams and delivering operational outcomes through others in a field or service environment.

• Ability to coordinate and prioritise field‑based activity, ensuring teams are set up to deliver safe, high‑quality outcomes.

• A strong customer mindset with high emotional intelligence.

• A sound commercial understanding and appreciation of how customer experience drives business performance.

• A strong commitment to safety and doing things the right way.

• Full drivers licence required.